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To learn more, see reviews below or submit your own. Want to know more about Consumer Affairs accredited brands? First, they shut down my account, then claimed they reopened it. They are still billing me monthly and sending “matches.” If my account is closed, how can I get “matches”? It was launched on August 22, 2000, and is based in Los Angeles, California. Large investors include Sequoia Capital and Technology Cross Ventures.Starting in January 2017, e Harmony users could see why they are considered compatible with a feature called "The Two Of You Together".They will be able to see the matches who score at an advanced level of compatibility and also why.After three years of research in collaboration with Galen Buckwalter, Warren developed a model of compatibility that is now the basis of the company's matching system.A recurring complaint by eharmony customers for years is the misuse of the website to incur auto-renewals from members.
In May 2015 recent user login activity was removed from the expanded profile view.
After answering a 258-question profile, some would-be customers are frustrated when they are not accepted for the matching process.