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only the old emails are shown, and new emails are not downloaded to Outlook, even though the status bar stated that the folder is updated.
The new contents such as emails, contacts, calendar items, tasks, notes and others are not updated and not downloaded even though user manually select “update folder” in order to pull the new data.
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As everything in Exchange account is stored on the cloud or server, so it’s safe to delete the file. The file location for is normally at the following location: Windows XP: C:\Documents and Settings\App Data\Local\Microsoft\Outlook Before deleting the .ost, close the Outlook, and reopen it after deleting.
Data Files tab, where all data files used by Outlook is listed with their locations. Outlook will re-download all items from the Exchange server again.
When we add a second, shared mailbox to her Outlook client, her personal inbox stops updating automatically. We have had like 7 people working on it, and we're all banging our heads against the wall! If all of the above steps failed to resolve your steps, try to go to Send / Receive tab, and click or tap Work Offline and then click or tap on the button again to turn it back to online.